Days after Verizon experienced a massive cellular outage, T-Mobile customers reported that their phones went on 'SOS' mode automatically. The company is yet to comment on the issue. Down detector, a platform that reports online outages, showed thousands of T-Mobile, Mint Mobile and Google Fi users were facing similar problems.
"Anybody with at T-Mobile phone go into SOS mode today?" one person asked on X, platform formerly known as Twitter.
Another X user tweeted stating that T mobile has been down for more than an hour with no network.
#tmobile is down for more than an hour @TMobile no network. Been on #sos mode forever
— WelcomeBackAmerica (@rizbukhari) October 2, 2024
Meanwhile, another user of X tweeted assuming that the outages currently happening with T mobile and others is no coincidence. Apparently he was referring to other networks which faced outages at the same time.
At 2:00 CST T-Mobile, Mint Mobile, Google Fi and several others have spiked in reported outages,…likely not a coincidence. pic.twitter.com/ANQB2iUQQU
— Wet Gravity (@wetgravity) October 2, 2024
Besides, there was another user, who described the problem during the outage. The user stated that she can only see a black screen and apart from that she cannot message or call.
First Verizon and now, apparently TMobile is also down. I can’t see (black screen) or send text messages or make calls. I can only access the internet because I am on WiFi. What’s going on…doesn’t seem like a coincidence 🤷♀️🤔
— T Staten (@tjstaten1) October 1, 2024
Another user tweeted on X saying that T mobile outage has also affected services across Mint, Google Fi, and Android Authority.
T-Mobile outage interrupts service across Mint, Google Fi – Android Authority https://t.co/BWlT3U5p9l
— Health_Wealth_Abundance (@XrpRippleJr) October 2, 2024
As X platform was bombarded with tweets regarding the outage, T Mobile responded by tweeting on X. It said that it is working to resolve the outage situation. And in the meantime, it has asked its customers to send them a message with all details to help T mobile solve the issue.
Hello. We can help check out your local network and take steps to get you reconnected right away. Please send us a DM with when you first saw this happening and your current location, so we can begin troubleshooting as we work toward a resolution. ^RichardDahl https://t.co/8DIvLVByJj
— T-Mobile Help (@TMobileHelp) October 2, 2024
As the outage started, Down detector was flooded with customer complaints that rose to a number of 3,587 by 3.14 pm ET.
Cities affected by the outage include, Washington DC, Vienna, Philadelphia, Charlotte and several others.