In a remarkable display of open innovation, Zomato CEO Deepinder Goyal has invited Bengaluru-based individual, Bhanu, to join the company after being impressed by his insightful suggestions on enhancing the recently launched "Food Rescue" feature. This feature enables customers to purchase cancelled food orders at a discounted price, aiming to reduce food waste and provide affordable options. Bhanu's contributions to the conversation on X (formerly Twitter) caught Goyal's attention, leading to a surprising job offer.
Zomato recently announced the Food Rescue feature, which aims to tackle food waste by making cancelled orders available for purchase to nearby customers. However, some users raised concerns about the potential risks and misuse of the feature.
One such user, Bhanu, a resident of Bengaluru and product manager at a startup, shared his concerns and suggestions on X (formerly Twitter). He suggested that the Food Rescue option should not be available for cash-on-delivery orders, and customers should not be allowed to cancel their orders if the delivery partner is nearby. He also suggested a limit on the number of orders a customer can cancel per day.
Goyal responded to Bhanu's suggestions, "All this and more already in place. Good thinking, btw. Who are you and what do you do? Would love to know you more, and see if we can work together?" Bhanu revealed that he regularly shares suggestions on Twitter to improve services and uses Blinkit frequently.
Goyal has previously stated that he personally oversees entry-level recruitment and is dedicated to hiring the best talent to build Zomato. The interaction highlights the company's commitment to innovation and customer feedback.
The Food Rescue feature is part of Zomato's efforts to reduce food waste and provide customers with affordable options. The company has assured that the cancelled orders will be made available at an unbeatable price, in their original untampered packaging, and received within minutes.
However, some users have raised concerns about the potential risks, despite Zomato's assurance of tamper-proof packaging. Others have welcomed the feature, seeing it as an opportunity to grab food at a discounted price.