As Vistara and Air India unite their operations, passengers can look forward to a broader range of travel opportunities. While the two airlines integrate, there are a few changes to be aware of for your upcoming flights.
For those with existing Vistara bookings scheduled to travel on or before November 11, 2024, there will be no impact on your journey. These flights will continue to be operated under Vistara's banner as planned.
However, starting September 3, 2024, bookings for travel beyond November 11, 2024, will no longer be available through Vistara. From November 12, 2024, and onwards, bookings can be made via the Air India website (www.airindia.com) or through the Air India mobile app.
If you have a Vistara booking for travel after November 11, 2024, please note that your flight will be operated by Air India. The transition will ensure a seamless experience, though it may involve some changes to your travel plans. For detailed information about these changes, passengers are encouraged to check the latest updates from Air India.
As Vistara merges with Air India, passengers may experience some changes to their bookings and additional services. Here are the FAQs to help you navigate the transition.
How To Do Vistara flight booking?
Q. Can I continue using the Vistara website or mobile app for booking?
If you wish to make a booking for travel until 11-November-2024, you can continue to do so through the Vistara website or mobile app. For travel 12-November-2024 onwards, you can book through the Air India website on www.airindia.com or download the Air India mobile app. For Award Flights, Complimentary Voucher Tickets, Upgrade Awards, and Cash+ Points bookings, please refer to the Club Vistara FAQs.
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Q. I have my flight booked on Vistara. Will my e-ticket still be valid?
If your travel is until 11-November-2024, your PNR number and e-ticket would remain the same and you can modify it through the Vistara website or mobile app if you wish to. However, if you are travelling 12-November-2024 onwards, your flight will be operated by Air India.
You will receive an Air India ticket with a new E-ticket Number, however, the PNR will remain the same as before. On the day of your journey, you can proceed to the Air India counter at the airport with the new Air India ticket for your journey.
Q. Will I be able to book flights to any destination on Vistara?
Yes, you can fly to any Vistara destination on Vistara until 11-November-2024.
Q. If my travel is 12-November-2024 onwards, will my booking done on Vistara be visible on the Air India website and app after the merger?
Yes, you will be able to view and manage your booking using your Last Name and PNR on the Air India website www.airindia.com and mobile app (for travel 12-November-2024 onwards).
Q. I have booked via a Travel Agent. How do I access my booking to make changes?
For bookings made through a Travel Agent, please contact the travel agent directly for any changes/modifications required.
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How To Do Vistara web check-in?
Q. I booked on Vistara and wish to web check-in. How do I do that?
For travel until 11-November-2024, you can do the same through the Vistara website or mobile app. For travel 12-November-2024 onwards, your flight will be operated by Air India. You can web check-in via the Air India website on www.airindia.com or through the Air India mobile app using the same PNR and Last Name. On the day of your journey, you can proceed to the Air India counter at the airport with the new Air India ticket for your journey.
Q. Will I be able to use DigiYatra for my bookings?
Yes, you can continue using DigiYatra regardless of whether your flight is being operated by Vistara or Air India.
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Baggage Allowance
Q. Will the baggage allowance applicable on Vistara change if my flight is now being operated by Air India?
If your flight is now being operated by Air India (for travel 12-November-2024 onwards), the baggage allowed would remain the same as the one applicable when booking on Vistara.
For example: If the baggage allowed was 15kg when you booked on Vistara, it will remain the same even if your flight is now being operated by Air India.
Q. I need to buy excess baggage. Where do I purchase it from?
For travel until 11-November-2024, you can purchase excess baggage through the Manage My Booking section on the Vistara website or mobile app. For travel 12-November-2024 onwards, you can purchase excess baggage by visiting Air India website www.airindia.com or by calling the Call Centre on +91 116 932 9333.
Q. I had purchased excess baggage while booking on Vistara. Will the purchased excess baggage be valid when flying Air India?
The excess baggage bought while booking on Vistara will be transferred to the new Air India flight (for travel 12-November-2024 onwards). For any assistance, you can contact the Vistara Call Centre on +91 9289228888.
Q. I had booked on Vistara but wish to reschedule/cancel now. How can I do that?
If your flight is being operated by Vistara for travel until 11-November-2024, you can call the Vistara Call Centre on +91 9289228888 to reschedule or cancel. If your flight is being operated by Air India for travel 12-November-2024 onwards, please contact the Air India Call Centre on +91 116 932 9333 to reschedule or cancel. The charges for rescheduling and cancellations will be as per the operating airline.
Q. What will be the no-show charges if I miss my flight?
If your flight is being operated by Vistara (for travel until 11-November-2024), the Vistara no-show charges will be applicable. If your flight is being operated by Air India (for travel 12-November-2024 onwards), Air India no-show charges will be applicable.
How To Check Vistara's Flight Status?
Q. How can I check my upcoming flight status?
For travel until 11-November-2024, you can do so via the Vistara website or mobile app. For travel 12-November-2024 onwards, you can check using the same PNR and Last Name on the Air India website www.airindia.com or through the Air India mobile app.
Q. Will my flight status be affected because of the merger?
The flight timings should remain the same, however, if there are any changes, you will be informed by the Customer Service Team and via e-mail and SMS. You can also check the flight status from the Vistara or the Air India website depending on the operating airline.
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