Mumbai: Food delivery app Zomato on Thursday issued a clarification on its platform fee hike. The development came a day after the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) reportedly sought clarification from Zomato.
The online food delivery app confirmed that the Rs 10 platform fee hike is “not a rumour” in a document addressed to the BSE. The company said, "At the outset, we would like to state that this is not a rumor, as the source of information mentioned in the article is the Zomato mobile application itself which is public and available for everyone to see and check. We have indeed increased the platform fee yesterday across certain cities."
Ahead of the festival of the online food delivery app increased its platform fee s from Rs 7 to Rs 10. Apart from Zomato, other food delivery app Swiggy also reportedly hiked the platform fee to Rs 10, reported The Times of India.
In the app announcement on Wednesday, Zomato justified this hike in platform fees by saying it would help the company pay its bills. They further added that " to maintain services during the festive season, it has increased slightly.”
Platform fee is a commission a service provider collects in exchange for facilitating service between businesses, users, or creators. This fee is charged separately from the restaurant charges, the goods and services tax, and the delivery fees.
On Thursday, Zomato, India's food ordering and delivery services platform, published a Delivery Partner Well-being Framework. The framework has been designed to prioritize and measure the well-being of the delivery partners, reported PTI.
The framework encompasses five key areas of well-being: financial, social, physical, mental and professional.